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High repeat purchase rate (RPR), low churn rate (CR), along with profitable referral sales can be successfully achieved, if you measure the Net Promoter Score (NPS) in a timely and accurate manner. It is designed to calculate the level of your buyer loyalty despite the complexity of the offered product.
Knowing the loyalty score is not a cure-all solution for your business, but rather a diagnostic measure that will not end up being just another report in the director or marketing expert’s drawer. By proper arrangement of systematic feedback, it encourages to look for an effective treatment. This metrics makes the entire company more customer-oriented, and not just focused on the sales or services.
Apart from professionally measuring the degree of your customer loyalty, we will also assist you in transforming the findings into brand-new high-quality solutions.