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Loyalty research & management
AIM analysts use a wide array of modern marketing techniques and approaches for professional implementation of projects and successful activities in the industrial markets. Our toolkit helps us get the data that will form the basis for your managerial decision.
Loyal customers are one of the most important assets of a company. Agency of Industrial Marketing helps to measure how loyal your customers are towards your company, its goods and services. We use modern innovative approaches and methods such as Net Promoter Score (NPS), Customer Satisfaction Index (CSI), and Customer Effort Score (CES).
TOOLS FOR MANAGING LOYALTY
Looking out for more clients? AIM’s Contact Centre is ready to take responsibility for generating leads for your company and send them “warm” to your sales people. Our contact centre also provides services which help to enhance loyalty of your existing customers and include quick reaction to a customer’s action, claim or call – online and offline.
Customer Satisfaction Index (CSI)